Terms of Service
We offer no hassle, no contracts service for our residential clients
Basic cleaning includes:
- Vacuum – all floors in all rooms including stairs.
- Dust – we dust to reduce allergens. This includes furniture, entertainment centers, baseboards, picture frames, lamps and reachable surfaces.
- Mop – hardwood, tile, linoleum, and moppable flooring.
- Sanitize – counter-tops, toilets, sinks, doorknobs, & other high-use areas.
- Scrub/wipe – faucets, sinks, mirrors, knobs, etc.
- Additional touches – empty trash, fluff cushions, straighten chairs, rugs, and pictures.
We offer 3 schedules to choose from:
Weekly | Bi-Weekly | Monthly
We will quote you a price on the frequency that you choose. If there is a change, we will contact you with the rates for approval.
Typically your service day will be the same from visit to visit. If you need to cancel or skip your service for any reason, we need notice before 5 PM the day before — Our schedules are finalized each day at 5:00 PM for the next day’s service. If your service day is Monday, a skip or change must be communicated before 5:00 PM on the Friday BEFORE.
In the event we need to change your service day, we may have to schedule later in the week and will contact you.
Billing for all services is invoiced/charged immediately following the time the service was rendered.
If your payment declines, we will try the card again the day before your next scheduled cleaning visit or for the next 30 days. If the payment is declined a second time, we will need to cancel future services until the card is updated.
If an account is more than 30 days past due, a late fee will be accessed. Multiple attempts to contact the customer will be made prior to accessing a late fee.
After a customer account has been delinquent for 30 days, services will be paused. Once paused, the customer will not receive any future service. The account record and delinquent balance are then passed on to a third party collection agency. Reactivation of the customer’s account past the 30 day period will require paying the one-time service reactivation fee.
Hoover Maids charges a $50.00 late fee for accounts 31 days past due.
If a customer initiates a chargeback, Hoover Maids will suspend the account until the matter is resolved. Chargebacks to avoid payment will result in a $75 fee to the customer.
Hoover Maids does not issue refunds unless received during the money back guarantee period. Account credits will be issued as a result of an error in billing or services rendered.
All cancellations must be made verbally through a Hoover Maids account representative. The representative will email you a cancellation form. Once complete your account will be immediately closed. Completion of the form is required to ensure we have your permission to close your account. Upon completion, you will receive a dated confirmation email for your records. Email cancellations are not accepted for security reasons (such as fraudulent cancellations). All cancellations will take effect upon completion of the online cancellation form.
Canceling a credit card does not constitute a cancellation.
Canceled accounts with balances must be settled in full before the account will be permanently closed.
Once you cancel your account you will not be charged again.
Client agrees to pay charges specified during their initial signup. The client is not required to be at the home while service is performed but the service area must be accessible and free of obstructions. Prior to scheduled visits, we ask that all pets are secure.
If you will not be home on your visite date, we will need for you to provide access with a spare key, combination, garage door…etc. If our service crew arrives and they do not have access, a $35 fee will be processed.
If you cancel after receiving one service visit under a weekly, bi-weekly or monthly frequency, a one-time cleaning rate will apply (based upon our single visit cleaning rates – $80/hr for 2 person cleaning crew). We will bill the upcharge separately if billing was completed before cancellation.
Notice of Issues
We are dedicated to delivering quality service to your complete satisfaction. If you feel that our work is not satisfactory, simply call or e-mail a short and courteous request with pictures and we will send a cleaning crew back to re-service your home at no additional charge – either the same day or as scheduling permits!
All request must be within 24 hours for the service visit in question.
Any complaints, questions or concerns must be communicated with our office within 24 hours of the service in question. We also require one or more pictures be emailed to firstname.lastname@example.org to properly address the issue with our crew and before any credits will be issued. We try to send a cleaning crew back to correct issues reported before your next service date whenever possible.
Any complaints, questions or concerns that are not communicated within 24 hours of your last service will be addressed on your next scheduled service.
Recurring cleaning services price is guaranteed for the term of one year.
Limitations of Liability and Indemnification
Exclusion of Certain Liability.
To the extent permitted by applicable law, Hoover Maids, it’s affiliates, officers, employees, agents, suppliers, and licensors will not be liable for (A) any direct, indirect, consequential, special, incidental, punitive, or exemplary damages whatsoever, or (B) loss of use, data, business, revenues, or profits (in each case whether direct or indirect), arising out of or in connection with the service and terms, and whether based on contract, tort, strict liability, or any other legal theory, even if Hoover Maids has been advised or the possibility of such damages and even if a remedy fails of its essential purpose.
Limitation of Liability
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF EACH OF HOOVER MAIDS, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS ARISING OUT OF OR IN CONNECTION WITH THE SERVICES AND THESE TERMS WILL NOT EXCEED THE LESSER OF: (A) THE AMOUNTS PAID BY YOU TO HOOVER MAIDS FOR USE OF THE SERVICE AT ISSUE DURING THE 3 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.
We acknowledge that the laws of certain jurisdictions provide legal rights to consumers that may not be overridden by contract or waived by those consumers. If you are such a consumer, nothing in these Terms limits any of those consumer rights.
If you are a business, you will indemnify and hold harmless Hoover Maids and its affiliates, officers, agents, and employees from all liabilities, damages, and costs (including settlement costs and reasonable attorneys’ fees) arising out of a third party claim regarding or in connection with (a) the unauthorized or illegal use of the Service by you, (b) your noncompliance with or breach of this Agreement, (c) your use of third-party products, or (d) the unauthorized use of the Service by any other person using your account information.
Hoover Maids, nor it’s owners/operators individually, are not responsible for your actions. You are solely responsible for your own moves and decisions. You agree that Hoover Maids and its owners/operators individually are not liable to you in any way for your results based on your experience or carelessness on a job while providing a service. See our Terms & Conditions for our full disclaimer of liability and other restrictions.
Cooperation by Hoover Maids
With respect to claims described above, we will (a) notify you in writing within 30 days of our becoming aware of any such claim; (b) give you sole control of the defense or settlement of such a claim; and (c) provide you (at your expense) with any and all information and assistance reasonably requested by you to handle the defense or settlement of the claim.
You shall not accept any settlement that (i) imposes an obligation on us; (ii) requires us to make an admission; or (iii) imposes liability not covered by these indemnifications or places restrictions on us without our prior written consent.
You may not assign these Terms without Hoover Maids prior written consent, which may be withheld in Hoover Maids sole discretion. Hoover Maids may assign these Terms at any time without notice to you.
These Terms (including any applicable Additional Terms) constitute the entire agreement between you and Hoover Maids, and they supersede any other prior or contemporaneous agreements, terms and conditions, written or oral, concerning its subject matter. Any terms and conditions appearing on a purchase order or similar document issued by you do not apply to the Service, do not override or form a part of these Terms, and are void.
Applicable Law and Forum/Venue
You are contracting with Hoover Maids and this Agreement is governed by the laws of the State of Alabama, U.S.A. without reference to conflicts of law principles. Both parties consent to the exclusive jurisdiction and venue of the state and federal courts in Birmingham, Alabama, U.S.A. for all disputes arising out of or relating to the use of the Service or this Agreement.
The relationship between you and Hoover Maids is that of independent contractors, and not legal partners, employees, or agents of each other.
The use of the terms “includes”, “including”, “such as”, and similar terms, will be deemed not to limit what else might be included.
A party’s failure or delay to enforce a provision under these Terms is not a waiver of its right to do so later.
To the extent any conflict exists, any relevant Additional Terms will prevail over these TOS with respect to the services to which the Additional Terms apply.
If any provision of these Terms is determined to be unenforceable by a court of competent jurisdiction, that provision will be severed and the remainder of the terms will remain in full effect.
Third Party Beneficiaries
There are no third party beneficiaries to these Terms.
Hoover Maids may remove content and accounts that we determine in our sole discretion are unlawful or violates these Terms of Service.
You understand that verbal, written or other abuse (including threats) of any Hoover Maids employee will result in immediate account termination.
You expressly understand and agree that Hoover Maids will not be held liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, resulting from: (i) statements or conduct of any third party on the service; (ii) or any other matter relating to the service.
The terms of service constitute the entire agreement between you and us and govern your use of the service, superseding any prior agreements between you and us (including, but not limited to, any prior versions of the terms of service).